“One of the most important ways to manifest integrity is to be loyal to those who are not present. In doing so, we build the trust of those who are present. ~Stephen Covey, Author of 7 Habits of Highly Effective People
I will always remember being at a meeting where Stephen Covey was asked what could be done to build or rebuild trust after it was lost. His reply was profoundly simple, he said, “Make a promise and keep it. It doesn’t matter whether it is big of small… after you have kept your promise… do it again.”
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