Posts Tagged With: human kindness
Top Notch Customer Service and Human Kindness!!

“On Saturday my wife, 4-year-old son and I flew from Minneapolis on Delta to JFK in New York to visit family. There was a flight attendant who really stood out. She was very outgoing, happy, and a breath of fresh air. She would check in on Charlie each time she passed by our row. We found out her name was Kesha. As shy as Charlie is, he even said goodbye to Kesha as we exited the plane.
On the AirTrain to our rental, we saw Kesha miss her bus. Charlie was so sad the bus left without her.
Then on our return trip we flew out of LaGuardia on Delta back to Minneapolis. We got to the terminal early, ate and then we got delayed again and again for 4 hours but who did we see? KESHA!
She sat with Charlie and read books and watched animal videos. This was on her own time, something she didn’t have to do. She went above and beyond to make Charlie so happy. I have never seen such amazing customer service!
Delta Airlines, if you don’t know Kesha yet, meet her. She’s based out of NYC. Give her a raise. Her customer service is top notch and blew us off our feet. Training videos should be made around her service. We didn’t get Kesha’s last name, but I hope she sees this. We hope to cross paths again.
Sincerely,
The Smith Family”
Credit: Robyn Smith
Beautiful
This teenager was filling up his Mustang when the older gentleman pulled up with his can for the mower and was patiently waiting. The teenager noticed, pulled the nozzle out, and said “Sir will you please let me see your can?” He filled it up as the older gentleman objected. When the kid finished, he put the nozzle back into his car to finish filling up his own. He refused to take money from the gentleman and wished him a wonderful day. They are all over this country and come in many shapes and colors. Teach your children to be like this. It all starts at home with the parents. Be a parent, not a buddy.

Not Everything Is Lost

Sustainable Human
Wandering around the Albuquerque Airport Terminal, after learning my flight had been delayed four hours, I heard an announcement: “If anyone in the vicinity of Gate A-4 understands any Arabic, please come to the gate immediately.” Well — one pauses these days. Gate A-4 was my own gate. I went there.
An older woman in full traditional Palestinian embroidered dress, just like my grandma wore, was crumpled to the floor, wailing. “Help,” said the flight agent. “Talk to her. What is her problem? We told her the flight was going to be late and she did this.”
I stooped to put my arm around the woman and spoke haltingly.
“Shu-dow-a, Shu-bid-uck Habibti? Stani schway, Min fadlick, Shu-bit-se-wee?” The minute she heard any words she knew, however poorly used, she stopped crying. She thought the flight had been cancelled entirely. She needed to be in El Paso for major medical treatment the next day. I said, “No, we’re fine, you’ll get there, just later, who is picking you up? Let’s call him.”
We called her son, I spoke with him in English. I told him I would stay with his mother till we got on the plane and ride next to her. She talked to him. Then we called her other sons just for the fun of it. Then we called my dad and he and she spoke for a while in Arabic and found out of course they had ten shared friends. Then I thought just for the heck of it why not call some Palestinian poets I know and let them chat with her? This all took up two hours.
She was laughing a lot by then. Telling of her life, patting my knee, answering questions. She had pulled a sack of homemade mamool cookies — little powdered sugar crumbly mounds stuffed with dates and nuts — from her bag — and was offering them to all the women at the gate. To my amazement, not a single woman declined one. It was like a sacrament. The traveler from Argentina, the mom from California, the lovely woman from Laredo — we were all covered with the same powdered sugar. And smiling. There is no better cookie.
And then the airline broke out free apple juice from huge coolers and two little girls from our flight ran around serving it and they were covered with powdered sugar, too. And I noticed my new best friend — by now we were holding hands — had a potted plant poking out of her bag, some medicinal thing, with green furry leaves. Such an old country tradition. Always carry a plant. Always stay rooted to somewhere.
And I looked around that gate of late and weary ones and I thought, This is the world I want to live in. The shared world. Not a single person in that gate — once the crying of confusion stopped— seemed apprehensive about any other person. They took the cookies. I wanted to hug all those other women, too.
This can still happen anywhere. Not everything is lost.
~ Naomi Shihab Nye
