The Next Best Thing
“Last night, my younger one had a pretty tough time, he woke up twice looking for his dad, who is out of town for work. This morning I went to go grab something from downstairs, and when I came back, I saw this. My older one, holding his brother how his dad does, and patting him back to sleep, whilst half asleep himself. Guess his brother found the next best thing.” 
Credit : Anusha Mohammed
Top Notch Customer Service and Human Kindness!!
“On Saturday my wife, 4-year-old son and I flew from Minneapolis on Delta to JFK in New York to visit family. There was a flight attendant who really stood out. She was very outgoing, happy, and a breath of fresh air. She would check in on Charlie each time she passed by our row. We found out her name was Kesha. As shy as Charlie is, he even said goodbye to Kesha as we exited the plane.
On the AirTrain to our rental, we saw Kesha miss her bus. Charlie was so sad the bus left without her.
Then on our return trip we flew out of LaGuardia on Delta back to Minneapolis. We got to the terminal early, ate and then we got delayed again and again for 4 hours but who did we see? KESHA!
She sat with Charlie and read books and watched animal videos. This was on her own time, something she didn’t have to do. She went above and beyond to make Charlie so happy. I have never seen such amazing customer service!
Delta Airlines, if you don’t know Kesha yet, meet her. She’s based out of NYC. Give her a raise. Her customer service is top notch and blew us off our feet. Training videos should be made around her service. We didn’t get Kesha’s last name, but I hope she sees this. We hope to cross paths again.
Sincerely,
The Smith Family”
Credit: Robyn Smith
Cherishing Our Most Precious Commodities
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| My time and energy are my most priceless commodities. They are finite, sacred, and deserving of deep respect. I no longer give them away lightly, valuing every exchange and every interaction. And you should do – as research shows the best leaders measure their moments. In the past, I was quick to say ‘Yes’ without considering the consequences of every ‘yes’. I operated under the illusion that my time and energy were boundless. Every ‘yes’ is a ‘no’ to something else. And every ‘no’ is a ‘yes’ to something more aligned with my true purpose. With this understanding, I have become extremely discerning about who gets access to me, when, and how. This is not about exclusion rather about honoring my integrity and staying true to my divine mission. I am crystal clear about what it takes to live in alignment with my values and goals. A few afternoons ago, I took some time with my trusted friend to plan a few new adventures for the second half of 2024 and beyond. These aren’t just dates on a calendar; they are intentional experiences that resonate with my deepest values and aspirations. As I embrace this clarity, I urge you to remember that not everyone deserves full access to you. Guard your time and energy, for they are sacred. The world needs your brilliance, and it also needs you to be whole, fulfilled, and connected to what matters most in order for you to make the biggest difference you can make. ACTION: The Upside Challenge for this week is to make an audit of how you are investing these priceless commodities. Track your time closely for 3 days, noting exactly how you spend each hour. Include work, chores, entertainment, etc. Then, ask yourself: Which activities/people energized you? Which drained you? Allocate more time this week towards the energizing activities/people and say “no” to the asks that don’t value your time. With everything Upside,  Lisa Marie Platske President, Upside Thinking |
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