kirk weisler, coffee sugar, exercise 3, yoga class, and walking in the garden.
Top Notch Customer Service and Human Kindness!!
“On Saturday my wife, 4-year-old son and I flew from Minneapolis on Delta to JFK in New York to visit family. There was a flight attendant who really stood out. She was very outgoing, happy, and a breath of fresh air. She would check in on Charlie each time she passed by our row. We found out her name was Kesha. As shy as Charlie is, he even said goodbye to Kesha as we exited the plane.
On the AirTrain to our rental, we saw Kesha miss her bus. Charlie was so sad the bus left without her.
Then on our return trip we flew out of LaGuardia on Delta back to Minneapolis. We got to the terminal early, ate and then we got delayed again and again for 4 hours but who did we see? KESHA!
She sat with Charlie and read books and watched animal videos. This was on her own time, something she didn’t have to do. She went above and beyond to make Charlie so happy. I have never seen such amazing customer service!
Delta Airlines, if you don’t know Kesha yet, meet her. She’s based out of NYC. Give her a raise. Her customer service is top notch and blew us off our feet. Training videos should be made around her service. We didn’t get Kesha’s last name, but I hope she sees this. We hope to cross paths again.
Sincerely,
The Smith Family”
Credit: Robyn Smith
Cherishing Our Most Precious Commodities
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| My time and energy are my most priceless commodities. They are finite, sacred, and deserving of deep respect. I no longer give them away lightly, valuing every exchange and every interaction. And you should do – as research shows the best leaders measure their moments. In the past, I was quick to say ‘Yes’ without considering the consequences of every ‘yes’. I operated under the illusion that my time and energy were boundless. Every ‘yes’ is a ‘no’ to something else. And every ‘no’ is a ‘yes’ to something more aligned with my true purpose. With this understanding, I have become extremely discerning about who gets access to me, when, and how. This is not about exclusion rather about honoring my integrity and staying true to my divine mission. I am crystal clear about what it takes to live in alignment with my values and goals. A few afternoons ago, I took some time with my trusted friend to plan a few new adventures for the second half of 2024 and beyond. These aren’t just dates on a calendar; they are intentional experiences that resonate with my deepest values and aspirations. As I embrace this clarity, I urge you to remember that not everyone deserves full access to you. Guard your time and energy, for they are sacred. The world needs your brilliance, and it also needs you to be whole, fulfilled, and connected to what matters most in order for you to make the biggest difference you can make. ACTION: The Upside Challenge for this week is to make an audit of how you are investing these priceless commodities. Track your time closely for 3 days, noting exactly how you spend each hour. Include work, chores, entertainment, etc. Then, ask yourself: Which activities/people energized you? Which drained you? Allocate more time this week towards the energizing activities/people and say “no” to the asks that don’t value your time. With everything Upside,  Lisa Marie Platske President, Upside Thinking |
Example of Kind of Caring People
“Tonight at our Graduation Ceremony I noticed that my Principal Matt Smith was wearing tennis shoes with his suit. I can honestly say I thought it was quite odd and out of character for him.
I then noticed Bill Thomas, a teacher who handles the sound for graduation was also wearing tennis shoes. Again, odd and out of character for him.
After the ceremony I found out that both had surrendered their dress shoes to two young men that did not have proper shoes for graduation.
What an amazing example of the kind and caring people that I get to work with every day! Thanks for being a great example to our young people.”
Credit: Paul Marlow
Beautiful
This teenager was filling up his Mustang when the older gentleman pulled up with his can for the mower and was patiently waiting. The teenager noticed, pulled the nozzle out, and said “Sir will you please let me see your can?” He filled it up as the older gentleman objected. When the kid finished, he put the nozzle back into his car to finish filling up his own. He refused to take money from the gentleman and wished him a wonderful day. They are all over this country and come in many shapes and colors. Teach your children to be like this. It all starts at home with the parents. Be a parent, not a buddy.
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