Read a good post this morning on phrases to avoid saying in the workplace – I have included a few of them with a link to the full list. I readily agree with the majority of them and found many of the associated blog comments to be quite insightful as well.
In order to keep a positive affect on the workplace, Darlene Price, author of “Well said! Presentations and Conversations that get Results” points out 10 phrases to avoid.
I can’t do that – Along with this, avoid “That’s impossible” or “That can’t be done.” This presents to your boss and coworkers that you are pessimistic, not constructive and stubborn.
You should have – This or the cousin phrases, “You could have…” or “You ought to have…” imply finger-pointing. Use “Please help me understand why…” instead.
That’s not my job – If you are asked to do something by your boss. co-worker or customer, it is your job. If feeling overwhelmed with tasks try saying “I’ll be glad to help you accomplish that. Given my current tasks of A…B… and C… which of these would you like to place on back-burner while I work on this assignment?”
This may be a dumb question, but… – get rid of this self-deprecating phrase along with, “I may be wrong, but…” Just say your comment.
I’ll try – Trying implies it might not happen. Say “I’ll get it finished” to make it more positive.
…but… The word “but” cancels anything that comes before it. Substitute “and” instead.
Example: “Our process is fast, easy and affordable, but we can’t install it until June.”
He’s a jerk – judgmental statements about anyone such as “She’s lazy,” “They’re stupid,” or “This company stinks,” convey a negative attitude and can tank your career quickly.
If there was just one word I could eliminate it would be “unfortunately” which I seem to hear just as someone quickly steps behind the excuse of a policy that will prevent them from serving me or solving my issue. As you read these…what phrases or words to eliminate come to your mind?
Kirk Out
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